Do you like to be of service to people and make their banking experience simple and free from stress? We are in search of a Customer Service Representative to become a part of a first class bank in the Gulf. You will be the friendly, approachable face for our clients, assisting them with questions, transactions, and banking services.
If you are a patient and attentive person and in addition to that, if you take a great deal of pride in giving excellent service, then this position is made for you. Basically, these are the emotions which will be brought to the surface in people who purchase your goods: Empathized, respected, and motivated – at every level of their experience with your company, whether it be with your staff or the company itself.
What You Are Going To Do
- Interacting with clients in a friendly and service-oriented manner, and helping them to carry out accounts, deposits, withdrawals, and other banking transactions
- Completely answer questions and in an efficient manner solve problems regarding the issues brought up by the person with whom you are speaking, be it a customer or an inquiry, and do so in a cordial and professional tone
- Assist customers in the use of banking products, services, and digital platforms
- Be very accurate in writing down all interactions with customers, and recording transactions
- If there is a necessity to escalate, do it to guarantee that the issue will be resolved on time
- Ensure that customers are satisfied with the assistance they received through a follow-up
- Work together with the team to better customer service and banking processes
- Make sure that all the contacts with clients are in accordance with bank policies and confidentiality guidelines
Who We’re Looking For
You will be successful in this position if you:
- Have performed well in customer service roles, and preferably in banking or finance sector
- Speak clearly and confidently in English and are also good at writing (Knowing Arabic, Hindi, or Urdu will be an advantage)
- Are patient, friendly, and show that you really care by helping clients
- Are capable of doing multiple tasks at the same time and also can be very efficient in a fast-paced environment
- Feel at ease while using banking software and digital tools
- Are versatile and can work different shifts if required
- Have a high school certificate (a degree in finance, business, or related field will be an added advantage)
Why You’ll Love This Role
It’s more than work—it’s about changing the way clients see their bank. Along with that, you will be effectively cooperating with the group that is supporting, growing your talents, and calling on you to help every customer understand and feel cared for.